Remote Virtual Desktop Windows 10



Windows 10 Enterprise multi-session is a new Remote Desktop Session Host that allows multiple concurrent interactive sessions. Multi-session varieties of Windows 10 also: Cannot run in on-premises production environments; Will not activate against on-premises Key Management Services (KMS) Only support hybrid Azure AD joined configurations. Where to find virtual desktop in Windows 10? Select the Task View (formerly known as Timeline View) icon directly to the right of the Windows Search box. + New desktop will appear in the upper left-hand corner of your screen. However, if you have a Professional, Enterprise, or Ultimate edition of Windows, you already have the full Windows Remote Desktop installed. Home versions of Windows only have the remote desktop client for letting you connect to machines, but you need one of the pricier editions in order to connect to your PC.

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This article describes common issues with the Remote Desktop client and how to fix them.

Remote Desktop client for Windows 7 or Windows 10 stops responding or cannot be opened

On your local Windows 10 PC: In the search box on the taskbar, type Remote Desktop Connection, and then select Remote Desktop Connection. In Remote Desktop Connection, type the name of the PC you want to connect to (from Step 1), and then select Connect. I mean, when Remote Desktop is opened the only way to return to host is to summon RD's pop-up menu with mouse, minimize RD and then navigate to another app/virtual desktop. I found this method rather slow, especially when trying to use only the keyboard in the work.

Starting with version 1.2.790, you can reset the user data from the About page or using a command.

Use the following command to remove your user data, restore default settings and unsubscribe from all Workspaces.

If you're using an earlier version of the Remote Desktop client, we recommend you uninstall and reinstall the client.

Web client won't open

First, test your internet connection by opening another website in your browser; for example, www.bing.com.

Use nslookup to confirm DNS can resolve the FQDN:

Try connecting with another client, like Remote Desktop client for Windows 7 or Windows 10, and check to see if you can open the web client.

Can't open other websites while connected to the web client

If you can't open other websites while you're connected to the web client, there might be network connection problems or a network outage. We recommend you contact network support.

Nslookup can't resolve the name

If nslookup can't resolve the name, then there might be network connection problems or a network outage. We recommend you contact network support.

Your client can't connect but other clients on your network can connect

If your browser starts acting up or stops working while you're using the web client, follow these instructions to troubleshoot it:

  1. Restart the browser.
  2. Clear browser cookies. See How to delete cookie files in Internet Explorer.
  3. Clear browser cache. See clear browser cache for your browser.
  4. Open browser in Private mode.

Client doesn't show my resources

First, check the Azure Active Directory account you're using. If you've already signed in with a different Azure Active Directory account than the one you want to use for Windows Virtual Desktop, you should either sign out or use a private browser window.

If you're using Windows Virtual Desktop (classic), use the web client link in this article to connect to your resources.

If that doesn't work, make sure your app group is associated with a workspace.

Web client stops responding or disconnects

Try connecting using another browser or client.

Other browsers and clients also malfunction or fail to open

If issues continue even after you've switched browsers, the problem may not be with your browser, but with your network. We recommend you contact network support.

Web client keeps prompting for credentials

If the Web client keeps prompting for credentials, follow these instructions:

  1. Confirm the web client URL is correct.
  2. Confirm that the credentials you're using are for the Windows Virtual Desktop environment tied to the URL.
  3. Clear browser cookies. For more information, see How to delete cookie files in Internet Explorer.
  4. Clear browser cache. For more information, see Clear browser cache for your browser.
  5. Open your browser in Private mode.

Windows client blocks Windows Virtual Desktop (classic) feed

If the Windows client feed won't show Windows Virtual Desktop (classic) apps, follow these instructions:

  1. Check if the Conditional Access policy includes the app IDs associated with Windows Virtual Desktop (classic).
  2. Check if the Conditional Access policy blocks all access except Windows Virtual Desktop (classic) app IDs. If so, you'll need to add the app ID 9cdead84-a844-4324-93f2-b2e6bb768d07 to the policy to allow the client to discover the feeds.

If you can't find the app ID 9cdead84-a844-4324-93f2-b2e6bb768d07 in the list, you'll need to register the Windows Virtual Desktop resource provider. To register the resource provider:

  1. Sign in to the Azure portal.
  2. Go to Subscription, then select your subscription.
  3. In the menu on the left side of the page, select Resource provider.
  4. Find and select Microsoft.DesktopVirtualization, then select Re-register.

Next steps

  • For an overview on troubleshooting Windows Virtual Desktop and the escalation tracks, see Troubleshooting overview, feedback, and support.
  • To troubleshoot issues while creating a Windows Virtual Desktop environment and host pool in a Windows Virtual Desktop environment, see Environment and host pool creation.
  • To troubleshoot issues while configuring a virtual machine (VM) in Windows Virtual Desktop, see Session host virtual machine configuration.
  • To troubleshoot issues related to the Windows Virtual Desktop agent or session connectivity, see Troubleshoot common Windows Virtual Desktop Agent issues.
  • To troubleshoot issues when using PowerShell with Windows Virtual Desktop, see Windows Virtual Desktop PowerShell.
  • To go through a troubleshoot tutorial, see Tutorial: Troubleshoot Resource Manager template deployments.

Remote Desktop Connection, a utility included in all versions of Windows 10, allows you to use a laptop or home computer to remotely control the Windows-based desktop computer in your on-campus office or lab. When using Remote Desktop Connection from a laptop on a wireless network (including Purdue's AirLink network and free public WiFi networks in coffee shops, hotels, etc.) or a home computer on a broadband Internet connection, it's as if you're sitting at the desk in your office using your computer's keyboard and mouse -- even if you're two buildings, two miles, or two continents away.

By remotely accessing an ECN-supported desktop computer and refraining from storing your Purdue files locally on your laptop or home computer, your data remains safely stored in your home directory on ECN's network servers -- which receive daily backups.

  • If you're using Windows 7 rather than Windows 10, please see Remote Desktop Connection in Windows 7 instead.
  • If you have a Macintosh desktop at home or a Mac laptop but have a Windows-based desktop computer in your office, Microsoft also provides a free Mac version of Remote Desktop Connection; please see Remote Desktop Connection in Mac OS X.

You'll want to follow these instructions on your laptop and/or home computer, not on the on-campus desktop computer!

When connecting from off-campus, please don't miss step #6! Connecting first to Purdue's Virtual Private Network is required.

VPN instructions for Windows: http://eng.purdue.edu/jump/2e76c72

Who can use Remote Desktop Connection?

A remote-controlled computer can be used by only one person at a time. As such, it is recommended for use only by those who do not share the same office computer with other people. A graduate student may use Remote Desktop Connection with the permission of their supervisor.

Every office computer which will be used remotely must be pre-configured by ECN before this service will work. Please contact us in advance; we will provide you with the value that you'll need in step #2A.

Creating a Remote Desktop shortcut

1. Opening the Remote Desktop Connection program on your Windows 10-based computer

1A. To open the program, press and hold the Windows key (between 'Ctrl' and 'Alt' keys), and simultaneously press the 'R' key. This should bring up a box that says 'Run'. Release the Windows key. (This can be called 'pressing Win+R').

1B. Type in 'mstsc' and press your Enter key or the 'OK' button.

2. Computer address.

2A. In the 'Computer' field, enter the IP number of the desktop computer in your office. It will look similar to one of the following:

128.46.xxx.yyy
10.165.xxx.yyy
where both xxx and yyy are a specific number between 1 and 255. No two computers have the same full number; please obtain this number from ECN.
Or a hostname such as:
x-arms1234pc01.boilerad.purdue.edu
arms1234pc01.ecn.purdue.edu

You may either skip to step #6 (to connect to the remote computer immediately) or proceed with step #2B (to set program options and create a shortcut for future use).

2B. Then click on the 'Options' button. The window will expand to show several tabs, each with various program settings.

3. The 'Experience' tab.

This step is optional. These settings might help improve your remote connection's performance.

3A. Click on the 'Experience' tab.

3B. Click the menu beneath 'Choose your connection speed to optimize performance' and select one of the following:

  • For most public WiFi services or home DSL connections, try 'Low-speed broadband (256 Kbps - 2 Mbps)'.
  • For home cable modem connections, try 'High-speed broadband (2 Mbps - 10 Mbps)'.

4. The 'General' tab.

4A. In the 'User name' field, type your Purdue Career Account username.

Leave the 'Allow me to save credentials' box unchecked.

4B. Click on the 'Save As' button to proceed to the next step. The 'Save As' dialog will appear.

5. Saving your shortcut file.

In this step, you'll create a shortcut file which you will later begin using routinely to launch a remote control session to your office PC. You may save this shortcut wherever you prefer; we suggest saving a copy to your desktop.

5A. In the 'Save As' dialog, click on the 'Desktop' icon in the left-hand column. This will set the 'Save in' location to the desktop.

5B. In the 'File name' field, type a name that you'll recognize. We suggest something like the following:

If you'll be creating shortcuts to multiple remote computers (say, one for each person who uses a shared home computer, each pointing to their unique office PC), you could enter a more specific name, e.g.:

5C. Click the 'Save' button.

The new shortcut file will be created on the desktop.

5D. (This step is optional.) If you'd like the shortcut to appear in more places, this would be a good time to make copies of it. You could drag the icon from the desktop to the Start button, for example, to place a copy of the shortcut in your Start menu.

Connecting to the desktop computer in your office

These instructions assume that your computer is connected to the Internet, either wirelessly or via a broadband connection (e.g. cable modem or DSL).

6. Connect to Purdue's Virtual Private Network. When using a computer off-campus, this step is required. Establish a connection to Purdue's Virtual Private Network (https://webvpn.purdue.edu). For a description of this service, please see ITaP's VPN 'Getting Started' page. ITaP also has a guide to using Cisco AnyConnect. As a last resort, you can use the built-in L2TP VPN built into Windows.

7. Start the remote connection. If you saved the icon to the desktop in step #5, locate it there and double-click the icon now.

Alternately, repeat steps #1 and #2A, and then click the 'Connect' button.

Your laptop or home computer will connect via the Internet to your desktop computer in your office.

8. Remote computer verification.

You might see a dialog (like the one shown at right) noting that the remote computer's identity cannot be verified.

8A. You may optionally enable (place a check mark in) the 'Don't ask me again for connections to this computer' box. When the password prompt appears, enter your Purdue Career Account password.

8B. Then click the 'Yes' button.

9. Password prompt.

A password prompt will appear. Because you are connecting to an ECN-supported PC which is a member of an Active Directory domain, you might need to do a couple extra steps.

The login prompt may look like the one on the left in the illustration, below:

9A. If the dialog appears as above, click the 'Use another account' button.

9B. Enter your username as follows, substituting your own Purdue Career Account username:

NOTE: if your computer has not been migrated to Windows 10 you should use ecnusername

9C. Enter your Purdue Career Account password.

9D. Then click the 'OK' button.

Your office computer's desktop will appear. If you had left programs running and/or files open on your office computer, they'll appear now, just as they were. If you had logged out of Windows before you left your office, your ECN-supported office computer will go through the typical startup process, finishing with the Message of the Day window -- just as when you're in the office.

Now, while your remote connection is open, when you type or use your mouse, it'll be like using the keyboard and mouse at your office computer.

Minimizing and/or disconnecting

10. Using the top-central tool bar.

While connected to the remote computer, a toolbar appears at the top of your screen like the one shown here:

10A. If you need to access a file or program on your local computer (the laptop or home computer you're using), click the minimize button on the top-central tool bar. Remote Desktop Connection will stay running (as will all programs you have open on your office PC); restore it by clicking its button on the task bar (at the bottom of your screen, usually).

Virtual desktop windows 10 download

10B. When you're ready to disconnect from your office PC, you may end the session one of these ways:

  • Click on the 'X' button at the right edge of the top-central toolbar. This will end the remote session but leave files and programs open and running on your office PC.
  • Or, as shown in the illustration below, click on the (remote computer's) Start menu and select 'Log off.' This will close all open files and programs on your office PC and also end the remote session.

Remote Desktop Connection To Virtual Machine Windows 10

Last modified: 2020/08/19 09:12:29.340018 GMT-4 by sundeep.rao.1
Created: 2018/03/08 11:20:13.266833 US/Eastern by oesten.e.nelson.1.

Remote Desktop Switch Screen

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Remote Virtual Desktop Windows 10 Free

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